Help Center

FAQs

Shipping/Tracking

Why is my tracking number not updating online?

How long does shipping take?

Lost, Stolen, or Undelivered Packages

Orders with Incorrect Address Information

Where do your products ship from?

What are your shipping costs?

What countries do you ship to?

Will there be duties/taxes on my package?

Do you offer faster shipping options?

Backorders

How long does shipping take?

Returns/Exchanges

What is your refund policy?

How do I return my order?

Sale Items

How do I exchange my order?

Damaged or Incorrect Products

Orders Changes/Cancellations

How do I edit or change my order?

How do I cancel my order?

Discount Codes and Price Adjustments

Sale Items

Product Inquiries

What material are your products made with?

Do your products contain Nickel?

Where are your products made?

Backorders

Payments

What payment methods do you accept?

When am I charged for my order?

Sales Tax

What currency are your products stated in?

Privacy and Customer Information Security

Security and Privacy Statement

Terms of Service

Contact Information - For questions not answered above

How do I contact Diadem with questions not addressed on the FAQ page?